This policy explains how billing and refunds work for Verdant Premium, operated by Nightbloom Studio.
1. Monthly Billing
Verdant Premium is billed monthly at the price listed on our Pricing page. Payments are processed by Paddle as merchant of record.
2. Cancelling
You can cancel your subscription at any time from Settings or via the Paddle receipt link. Your Premium access continues until the end of the current billing period, and you will not be billed again after cancellation.
3. No Partial Refunds
We do not issue partial refunds for unused time within a billing period. After cancellation you keep access until the period ends.
4. Technical Issues
If a bug or service outage on our side prevented you from using Premium features, contact us within 7 days of the affected billing charge and we will review your case individually. Email hello@nightbloom.studio with your account email and a description of the issue.
5. Terms Violations
Refunds are not issued for accounts terminated due to violations of our Terms of Service.
6. Contact
Billing questions? Email hello@nightbloom.studio.